Returns & Exchange Policy

We want you to feel confident ordering Lifting The Mood. Because our products are heavy and expensive to ship, we do not accept standard returns for change of mind, preference, or ordinary signs of handling.

We will always work with you if your order arrives damaged, incomplete, defective, or unsafe.

1. What is your return policy?

Because our products are heavy and expensive to ship, LTM products are final sale and we do not accept standard returns for change of mind.

If your order arrives damaged, incomplete, defective, or unsafe, please contact us. We’ll review the issue and make it right in accordance with our Delivery Guarantee and Limited Warranty.

2. What if my order arrives damaged?

Please contact us within 30 days of delivery with your order number and clear photos of the product, packaging, and shipping label.

We may replace the affected component, provide another appropriate resolution, or replace the full product when necessary. Damage to the shipping box alone does not qualify if the product inside is complete and undamaged.

3. Do LTMs come with a warranty?

Yes. Every new LTM product includes a 30-Day Delivery & Condition Guarantee and a 1-Year Limited Warranty covering manufacturing defects that affect safe assembly, structural integrity, or intended function. Normal wear, minor cosmetic marks, accidental damage, dropping, misuse, and incorrect assembly are not covered.

4. What happens if only one part is defective?

You do not need to replace the entire set because of one defective component. Whenever possible, we will replace the affected screw pin, plate, bar, or other component.

5. Are cosmetic scratches covered?

Significant cosmetic damage present when the product arrives must be reported within 30 days. Minor scratches, scuffs, surface impressions, or cosmetic wear caused by normal handling and use are not covered under the warranty.

6. How do I submit a warranty claim?

Contact us at hello@liftingthemood.com with your order number, a description of the issue, and clear photos. We may also ask for a short video if the issue involves assembly or product function.

Please stop using the product immediately if you believe it may be damaged or unsafe.

7. How long does shipping take?

Orders are typically processed within [1–3 business days]. Delivery timing will depend on your location and the shipping method displayed at checkout. You’ll receive tracking information as soon as your order ships.

8. Do you offer free shipping?

Free shipping is available on qualifying orders and promotional bundles where stated. Any applicable shipping charges or discounts will be shown at checkout.