Refund policy

Return and Refund Policy

Thank you for your purchase! Please review our policy below.

1. Returns

Due to the nature and weight of our product, all sales are final. However, we understand that unique situations may arise. If you believe a return or refund is necessary, please contact us, and we will assess your request on a case-by-case basis to find a resolution that works for you.  Please fill out the contact form here.

• Return shipping costs are the customer’s responsibility unless the item is damaged or defective.

• Refunds, if approved, will be processed to your original payment method within 7-10 business days.

2. Minor Imperfections

Our products may have minor cosmetic imperfections, such as small scratches, due to the manufacturing process. These do not affect functionality and are not eligible for return. If you believe an imperfection impacts performance, please contact us for review and fill out the contact form here.

3. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receipt with photos of the issue. We will work with you to provide a replacement, exchange, or refund as appropriate.

Contact Us

For any questions or concerns, please reach out to us at hello@liftingthemood.com -  We’re here to help!